Drive Information Form



 

Print this page from your browser and enclose with your drive. Be sure to also include the Data Recovery Request Form



 

1.  Explain the symptoms of the problem. Also describe what you have done so far while attempting to fix the problem: 
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2.   List any critical directories and files. Be as thorough as possible. Include only those files that do not exist on any other drive or backup set. If you  need additional space,  
please attach additional sheets to this document. 
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3.   Does the drive appear to be physically damaged?: ___ Yes  ___ No  
NOTE: If the computer cannot detect the presence of the hard drive (from within CMOS), or if you hear heavy clicking or scratching sounds coming from the drive when the computer is on, the drive is probably physically damaged. 

4.  What is the computer processor? (Choose One)   ___XT   ___286   ___386   ___486   ___Pentium   ___Mac 68K   ___Mac Power PC 

5.   What is the file system? (Choose One)    ___DOS/Win3.X    ___Win95 FAT16   ___Win95 FAT32   ___WinNT FAT16     ___WinNTFS    ___OS/2 FAT16  
___Novell 3.x   ___Novell NDIS  ___Mac Vers.___ 
  
NOTE: If the file system of this drive is not one of the above, please call  
Data Recovery, Inc. at (888) 362-2787 or email help@datarecoveryinc.com before sending it in. 

6.   Is the drive compressed?:  ___No    
      ___Dblspace (DOS)   ___Drvspace (DOS)    ___Drvspace 2(Win95)   
      ___Drivespace 3(Win95 Plus) 

7.   What is the drive type?     ___Diskette  ___ Laptop   ___IDE   ___SCSI    
      ___ Iomega Zip  ___Iomega Jaz   ___ Bernoulli Disk  ___ RLL/MFM    RAID

       NOTE:  If the drive is an Iomega Jaz or a Bernoulli, please include the Drive unit and necessary software, as well as the disk you want us to repair.