Drive Information
 
Print this page from your browser and enclose with your drive.  Be sure to also include the Data Recovery Request Form/
 
1.   Explain the symptoms of the problem. Also describe what you have done so far while attempting to fix the problem:
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2.   List any critical directories and files. Be as thorough as possible. Include only those files that do not exist on any
      other drive or backup set. If you  need additional space, please attach  additional sheets to this document.
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3.   Does the drive appear to be physically damaged?: ___ Yes  ___ No 
      NOTE: If the computer cannot detect the presence of the hard drive (from within CMOS), or if you hear heavy  
      clicking or scratching sounds coming from the drive when the computer is on, the drive is probably physically 
      damaged.

4.   What is the computer processor? (Choose One) 
       ___XT   ___286   ___386   ___486   ___Pentium   ___Mac 68K   ___Mac Power PC

5.   What is the file system? (Choose One) 
      ___DOS/Win3.X    ___Win95 FAT16   ___Win95 FAT32   ___WinNT FAT16   ___WinNTFS 
      ___OS/2 FAT16   ___Novell 3.x   ___Novell NDIS  ___Mac Vers.___
 
      NOTE: If the file system of this drive is not one of the above, please call Data Recovery, Inc. 
      at (888) 362-2787 or email help@datarecoveryinc.com before sending it in.

6.   Is the drive compressed?:  ___No   ___Dblspace (DOS)   ___Drvspace (DOS)        ___Drvspace 2(Win95)   ___Drivespace 3(Win95 Plus)

7.   What is the drive type?   ___3.5" Diskette  ___5.25" Diskette  ___ Iomega Zip Disk  ___Iomega Jaz Disk1  
      ___ Bernoulli Disk  ___ Laptop Hard Disk  ___IDE Hard Disk  ___SCSI Hard Disk  ___ RLL/MFM Hard Disk 

      NOTE:  If the drive is an Iomega Jaz or a Bernoulli, please include the Drive unit and necessary software, as well as 
      the disk you want us to repair.